A majority of businesses struggle with swiftly responding to and containing cybersecurity incidents. Often times this means increased damages are incurred, as every second counts to stop an incident from escalating. However, we understand it’s not always easy building and training an in-house incident response team. With Content Security’s Incident Response service, we can provide you with the right support, just when you need it.
Content Security’s Incident Response service delivers immediate onsite or offsite assistance throughout the entire incident response process. We give you the assurance you need to quickly identify and appropriately respond to security incidents, meaning:
Preparation is key to ensuring incidents are detected and response is effective. Proactively planning Incident Response will reduce the time between initial detection and final recovery, preventing extensive downtime, minimising damages, and saving your reputation. Contact us for more information on IR preparation.
Once a security incident has been detected, our Incident Responder will perform live response to determine the scope and priority of the incident, identify the objectives of the adversary and provide an initial triage. We use a variety of tools and methodologies to collect and store this data for post-incident investigation.
Our expert Incident Responders will act as an extension of your security team, assisting them in terminating processes, deleting files and executing background processes to remediate present threat. They will provide clear direction on what steps are required for eradicating malware, removing breached accounts and more.
Once the situation is resolved and there’s a return to business as usual, our responder will conduct a thorough review of the entire incident. This helps you understand what happened, how each key player performed, and what could’ve been done differently. On top of this, we look at what additional tools or resources are required to prevent similar incidents in the future.
When an incident occurs, a dedicated Content Security incident responder will be at the ready. Our experienced Incident Responder will assist in investigating the incident, pinpointing the attack and performing triage to isolate impacted systems. This helps you get a clear understanding of the nature of the incident, and eliminates uncertainty.
After determining what damage has been done and what evidence needs to be preserved, our Incident Responder will determine the best containment method, perform network monitoring, assist in testing and implementing network segmentation and calculate the best time to activate the containment.
Our Incident Responder will guide and assist your team with the steps that are required for recovering the affected systems and resuming regular operations. This includes rebuilding compromised systems, remediating any vulnerabilities utilised by the attacker throughout the incident and validating that existing security controls are working as intended.
Communication of IR updates is critical for formalised post-incident handling, allowing a more comprehensive review to take place. Our reports also contain detailed technical findings, recommendations describing the best method to remediate the problem as well as high-level recommendations to ensure the ongoing security of your business.
At Content Security, our team is comprised of skilled and business-minded security consultants. We have conducted incident response across our 800 clients Australia-wide, including in the state and local government, health, finance, education, and non-profit sectors:
Our proven Incident Response methodology has been verified by years of development and use. We have assisted clients across all industries with our IR services, from preparation all the way to post-incident handling.
We know incident response can’t be packaged as a ‘one-size-fits-all.’ Our Incident Responders therefore act as an extension of your team, taking into consideration your operational needs and your existing resources. They always ensure a thorough investigation and provide a remediation action plan customised to your business.
As a dedicated security organisation, we make our services as easy and comprehensive as possible. That’s why we provide an Incident Response Retainer option, which acts as a pre-paid insurance contract guaranteeing quick protection and recovery whenever you need it.
We have over 20 years of experience in the information security industry and our Incident Response processes are backed by industry certifications and high quality forensics operations.