Companies are increasingly seeking digital transformation to improve the customer experience and to cut costs. Self-service and increased communication through the web has allowed customers to take control over their own records and interactions with organisations. Unfortunately, it has also allowed criminals to take the same control.
Using the web to interact with your customers means that criminals can pose as your customers as well. This let’s them extract private information, including payment card information as well as issue instructions with the authority of your customer. Rarely reported though common is for orders of high value goods being sent to a criminal drop site using a legitimate customer’s account.
The security of your web applications is crucial to successful digital transformation, whether this is gaining permission from your board or CIO to digitise a process or convincing customers to adopt the newly digitised process.
This is true whether you’re selling through the web or you’re a council accepting development applications online.
Web application firewalls give you confidence, especially when the application has been developed specifically for you, or is a customised version of off-the-shelf software. These types of applications are much more likely to have critical vulnerabilities such as SQL injection and cross site scripting, which may allow criminals to copy your entire database.
While penetration testing is a good control method to detect known vulnerabilities, your website could be frequently changing, and attacker’s methodologies are definitely frequently changing. This means what is considered safe today may end up being vulnerable tomorrow.
Web Application Firewalls (WAFs) can mitigate this issue: They can either blacklist attacks, or whitelist good input. Even when your application changes and a new SQL injection is introduced, the web application firewall will block it. If the type of criminal attacks change and the web application firewall has never seen traffic like this before, it will also get blocked. Thus the WAF becomes a stable guardian in a rapidly changing world.
If you are about to implement digital transformation for your organisation, or thinking about it, contact Content Security to see how we can help you secure and accelerate your transition.
Our team are seasoned, experienced and business-minded security consultants with an average of 10 years experience across state and local government, health, finance, education, nonprofit organisations and more.