At Content Security, we are team of dedicated individuals, committed to consistently providing the best outcome for clients. We understand that this goes beyond simply technical expertise – this is a quality of service matter. That’s why we are determined to provide excellent experiences, with our client, partners and supplier best interests at heart.
Our client service charter outlines what standards of service Content Security clients are entitled to under our Client Service Strategy. It sets out to explain our responsibilities as a leading security advisory and further illustrate how we strive to best serve our client base. You can download the charter by filling in this form.
We validate our stance as a trustworthy and experienced security advisory by extending the following four key values throughout all engagements:
The whole Content Security team is invested in the well-being and satisfaction of our clients, partners and stakeholders. Our team is comprised of suitably skilled people, ensuring that clients receive quality and reliable service.
All staff are to behave in a responsive and respectful manner, and are required to hold the necessary competencies to meet and deliver an exceptional level of service.
As a business-wide initiative, we offer a holistic approach to cyber security by swiftly acknowledging and addressing all manners of grievances.
To see a detailed description of how we go about this, download the full Content Security client services charter and strategy below.
We gather feedback from regular client service phone calls, emails and surveys. We collate the data throughout this recurring consultation process to continually better our services for the benefit of all clients.
We established this basis of contact in order to minimise error and miscommunication – and further strengthen our relationships.
We maintain a standard of ethics in all dealings by offering all clients, partners and suppliers an equal opportunity to provide us feedback in a respectful and unbiased environment.
We encourage and appreciate esteemed interactions with our sales representatives and account managers; however, our Client Service Support team is focused on offering dedicated non-sales related help.
Your compliments, comments, suggestions, and concerns are of immense value to the betterment of our operations as a whole. To lodge a complaint or concern, please contact us directly at:
Email: [email protected]
Phone: 1300 659 964
To ensure that we are best meeting your expectations, please include your topic of complaint or concern in the subject line of your email.