© 2020 Content Security Pty Ltd.

OUR COMMITMENT TO YOU

Our Client Service Charter and Strategy

We specialise in both large enterprises and small to medium businesses across a wide range of industries.

This charter outlines what standards of service Content Security clients are entitled to under our Client Service Strategy. It sets out to explain our responsibilities as a leading security advisory and further illustrate how we strive to best serve our client base. 

Who We Are

At Content Security, we are team of dedicated individuals, committed to consistently providing the best outcome for clients. We understand that this goes beyond simply technical expertise – this is a quality of service matter.

We are determined to provide excellent experiences, with our client, partners and supplier best interests at heart.

Our key values

We validate our stance as a trustworthy and experienced security advisory by extending the following four key values throughout all engagements:

  • Commitment
  • Excellence
  • Reliability
  • Responsiveness
client service charter
client service charter

A Company Wide Approach

The whole Content Security team is invested in the well-being and satisfaction of our clients, partners and stakeholders. Our team is comprised of suitably skilled people, ensuring that clients receive quality and reliable service.

All staff are to behave in a responsive and respectful manner, and are required to hold the necessary competencies to meet and deliver an exceptional level of service.

As a business-wide initiative, we offer a holistic approach to cyber security by swiftly acknowledging and addressing all manners of grievances.

Our goal is to always provide the best possible results for you.

To see a detailed description of how we go about this, download the full Content Security client services charter and strategy below.

What you can expect from us 

We welcome all comments, concerns and suggestions. Your input assists in elevating our services.


We understand that we must seamlessly integrate with your organisation’s wider business objectives, and have made the appropriate engagement processes available to ensure we are always meeting client expectations.

In order to guarantee that consistency and exceptional quality, we:

  • Garner feedback from past and present clients.
  • Consult this feedback as part of iterative service improvements.
  • Offer accessible support at every stage of the client journey with the presence of our Client Service Support Team.
  • Promptly resolving issues and offering suitable solutions at a service level.
  • Uphold genuine relationships and celebrating shared successes.
client service charter

Dedicated Client Service interactions

Recurring consultation

We gather feedback from regular client service phone calls, emails and surveys. We collate the data throughout this recurring consultation process to continually better our services for the benefit of all clients.

We established this basis of contact in order to minimise error and miscommunication – and further strengthen our relationships.

Have your opinion heard

We maintain a standard of ethics in all dealings by offering all clients, partners and suppliers an equal opportunity to provide us feedback in a respectful and unbiased environment.

How you can help us, help you

We encourage and appreciate esteemed interactions with our sales representatives and account managers; however, our Client Service Support team is focused on offering dedicated non-sales related help.

Your compliments, comments, suggestions, and concerns are of immense value to the betterment of our operations as a whole. To lodge a complaint or concern, please contact us directly at:

Email: [email protected]

Phone: 1300 659 964

To ensure that we are best meeting your expectations, please include your topic of complaint or concern in the subject line of your email.

client service charter

Fill in the form to download our full Client Service Charter and Strategy

client service charter






Why Content Security?

Our team are seasoned, experienced and business-minded security consultants with an average of 10 years experience having conducted hundreds of gap analyses to clients across state and local government, health and nonprofit organisations. They’re all well-versed with legislative and regulatory compliance such as Federal Privacy Act Amendment (2012), ISO 27001, PCI-DS, and regulatory compliance examinations with standards such as PCI-DSS, ISO 27001, ISM ASD and ITIL/ISO 2000.

For more information please contact our cybersecurity professionals today.