© 2020 Content Security Pty Ltd.

Live response for critical incidents

Incident Response

Gain access to the breadth of skill required for effective incident response without having to hire and build an in-house team.

Effective incident response delivers unparalleled control, visibility and structure when disaster strikes

When incidents occur, stress rises and poor decisions are made. Even when the skills are available in-house, external experts can act rationally and without bias to help you respond more efficiently.

A majority of businesses struggle with swiftly responding to and containing cybersecurity incidents. Often times this means increased damages are incurred, as every second counts to stop an incident from escalating. However, we understand it’s not always easy building and training an in-house incident response team. With Content Security’s Incident Response service, we can provide you with the right support, just when you need it.

An experienced DFIR team backed by a refined methodology and years of industry experience

Content Security’s Incident Response service delivers immediate onsite or offsite assistance throughout the entire incident response process. We give you the assurance you need to quickly identify and appropriately respond to security incidents, meaning:

  • A speedy recovery and return to business as usual;
  • Minimising response time and therefore damages; and 
  • Access to highly specialised experts with years of experience. 
incident response

We help you swiftly detect, contain and investigate a range of incidents

Harness our Incident Responders’ wealth of skills and experience for faster and more efficient response

We cover the industry spectrum end-to-end, meaning, we can assist you with any type of cyber security incident, including but not limited to:

  • Phishing and Business Email Compromise (BEC)
  • Intellectual Property (IP) Theft
  • Data Breaches
  • Internal Frauds and System Misuse
  • Cloud Compromises
  • Malware and Ransomware Outbreaks
  • Sexual Harassment
  • And other Industrial Relation Disputes

Content Security is there every step of the way

Our experienced Incident Responders assist you throughout the entire IR process – acting as a seamless extension of your IT security team when you need us:


Preparation is key to ensuring incidents are detected and response is effective. Proactively planning Incident Response will reduce the time between initial detection and final recovery, preventing extensive downtime, minimising damages, and saving your reputation. Contact us for more information on IR preparation.


When an incident occurs, a dedicated Content Security incident responder will be at the ready. Our experienced Incident Responder will assist in investigating the incident, pinpointing the attack and performing triage to isolate impacted systems. This helps you get a clear understanding of the nature of the incident, and eliminates uncertainty.


Once a security incident has been detected, our Incident Responder will perform live response to determine the scope and priority of the incident, identify the objectives of the adversary and provide an initial triage. We use a variety of tools and methodologies to collect and store this data for post-incident investigation.


After determining what damage has been done and what evidence needs to be preserved, our Incident Responder will determine the best containment method, perform network monitoring, assist in testing and implementing network segmentation and calculate the best time to activate the containment.


Our expert Incident Responders will act as an extension of your security team, assisting them in terminating processes, deleting files and executing background processes to remediate present threat. They will provide clear direction on what steps are required for eradicating malware, removing breached accounts and more.


Our Incident Responder will guide and assist your team with the steps that are required for recovering the affected systems and resuming regular operations. This includes rebuilding compromised systems, remediating any vulnerabilities utilised by the attacker throughout the incident and validating that existing security controls are working as intended.

Post-Incident Handling

Once the situation is resolved and there’s a return to business as usual, our responder will conduct a thorough review of the entire incident. This helps you understand what happened, how each key player performed, and what could’ve been done differently. On top of this, we look at what additional tools or resources are required to prevent similar incidents in the future.

Continuous Reporting

Communication of IR updates is critical for formalised post-incident handling, allowing a more comprehensive review to take place. Our reports also contain detailed technical findings, recommendations describing the best method to remediate the problem as well as high-level recommendations to ensure the ongoing security of your business.

What are the benefits of Incident Response?

With our Incident Response service, you’re able to respond to a cyber security incident quickly and more effectively, minimising attacker dwell time and the severity of damages.
Our Incident Responders act with precision, ensuring that incidents are properly contained and handled to prevent further escalation and system collapses.
The effects of security incidents extend beyond just financial damages. With the help of our incident responders, you can protect your brand and avoid a loss of customer trust.
The cybersecurity skills shortage plagues all industries. Our Incident Response services give you access to these skills without the costs of maintaining them.
Our Incident Responders are readily available to provide you with support. This means no waiting in a time of crisis, and getting the protection you need, when you need it.
Using leading-technology and a proven methodology, we are able to give you a real-time snapshot of the affected environment and eliminate uncertainty.
We provide you with detailed, actionable reports demonstrating that you’ve taken the correct actions in a time of crisis and have a clear plan for improvement.
Our dedicated Incident Responders not only work to resolve your current incident, but can assist you with implementing a long-term solution to stop recurrences.

Why choose Content Security for Incident Response?

At Content Security, our team is comprised of skilled and business-minded security consultants. We have conducted incident response across our 800 clients Australia-wide, including in the state and local government, health, finance, education, and non-profit sectors:

Holistic approach to cybersecurity

As a trusted cybersecurity point-of-contact, we are able to bring in penetration testers, security engineers, compliance experts, and security consultants as necessary. Our whole team can assist with holistic remediation actions and further improvements.

A tried and tested methodology

Our proven Incident Response methodology has been verified by years of development and use. We have assisted clients across all industries with our IR services, from preparation all the way to post-incident handling.

Tailored to your needs

We know incident response can't be packaged as a 'one-size-fits-all.' Our Incident Responders therefore act as an extension of your team, taking into consideration your operational needs and your existing resources. They always ensure a thorough investigation and provide a remediation action plan customised to your business. 

Flexible and easy retainers

We know incident response can't be packaged as a 'one-size-fits-all.' Our Incident Responders therefore act as an extension of your team, taking into consideration your operational needs and your existing resources. They always ensure a thorough investigation and provide a remediation action plan customised to your business. 

Harness leading technology

We utilise cutting-edge detection and response technology in order to get real-time visibility of your environment. This allows us to promptly identify the cause of the incident, execute a plan and get you back to business as usual with minimal disruption.

Over 21 years' experience

We have over 20 years of experience in the information security industry and our Incident Response processes are backed by industry certifications and high quality forensics operations.

For more information please contact our cybersecurity professionals today.