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Incident Response & Forensics

Incident Response Retainers

Content Security’s Incident Response Retainers guarantee the availability of our Digital Forensics and Incident Response team when emergency strikes.

Access to expert Incident Response, right when you need it

Why choose an Incident Response Retainer?

As the impacts and severity of security breaches increases, early detection and response must be prioritised.  However, a majority of IT security teams are already strained, and some businesses lack in-house security expertise all together. This means a greater risk of attacker dwell time and more severe damages. 

Having a team on standby minimises the duration and impact of a cyber security breach, and eliminates costly delays with a pre-arranged contract. An added benefit is that this further attracts incentives offered by cyber security insurance providers.

Content Security’s Incident Response Retainers go beyond the basics

We act as a seamless extension of your team, helping you avoid extensive costs of training and maintaining in-house incident responders. As a dedicated security organisation, we know that incident response is not a one-size-fits-all. We pride ourselves on going the extra mile and delivering comprehensive, flexible services.

Incident Response Retainers

Experienced Incident Responders on standby for when trouble strikes

A pre-arranged contract means our experts are with you at every step of the way

We cover the industry spectrum end-to-end, meaning, we can assist you with any type of cyber security incident, including but not limited to:

  • Phishing and Business Email Compromise (BEC)
  • Intellectual Property (IP) Theft
  • Data Breaches
  • Internal Frauds and System Misuse
  • Cloud Compromises
  • Malware and Ransomware Outbreaks
  • Sexual Harassment
  • And other Industrial Relation Disputes

Flexible, cost-effective tiers helping you recover faster

Our comprehensive packages address the issue at hand while ensuring protection from future incidents

At each retainer tier, we deliver multiple playbooks tailored to your organisation’s profile. This facilitates swift and efficient action during an incident, furthering minimising financial, operational and reputational costs.

One of our consultants will work with your team to determine your current ability to detect and respond to incidents/breaches and determine what gaps you have in visibility.

Our reports contain post-incident recommendations to prevent similar incidents occurring and strategic recommendations to improve your organisation’s security posture.

incident response retainers
incident response retainers

What if a security incident doesn’t occur during the retainer period?

Getting the most out of your Incident Response Retainer

With Content Security’s flexible tiers, pre-paid days can be put towards two optional services. These services ultimately enhance your overall Incident Response capability and the IR management process:


We will run through table-top (TTX) and/or live-fire exercises (LFX), testing incident detection and response capabilities. This ensures that the Incident Response process will be triggered in a real-world incident as testing allows key players to understand their roles and responsibilities in the IR process. This further improves response actions and minimises the time taken to recovery.

Penetration Test Response

Our consultant will treat a penetration test like a real hack, working with your internal security systems and logs to find out: If you were hacked with these vulnerabilities, would you be alerted? If so, would you be able to stop it? If not, would you have the security systems, logging, and Incident Response capability to effectively respond?

What are the benefits of Incident Response retainers?

With our Incident Response service, you’re able to respond to a cyber security incident quickly and more effectively, minimising attacker dwell time and the severity of damages.
Our Incident Responders act with precision, ensuring that incidents are properly contained and handled to prevent further escalation and system collapses.
The effects of security incidents extend beyond just financial damages. With the help of our incident responders, you can protect your brand and avoid a loss of customer trust.
The cybersecurity skills shortage plagues all industries. Our Incident Response services give you access to these skills without the costs of maintaining them.
Our Incident Responders are readily available to provide you with support. This means no waiting in a time of crisis, and getting the protection you need, when you need it.
Using leading-technology and a proven methodology, we are able to give you a real-time snapshot of the affected environment and eliminate uncertainty.
We provide you with detailed, actionable reports demonstrating that you’ve taken the correct actions in a time of crisis and have a clear plan for improvement.
Our dedicated Incident Responders not only work to resolve your current incident, but can assist you with implementing a long-term solution to stop recurrences.

How we support you

Content Security’s Incident Response Retainer packages provide you with:

Greater visibility over your organisation's environment

Guidance and certainty when incidents occur

Effective containment for a range of incidents

Protection of data and key business processes

Protection of your organisation’s brand

A swifter return to business-as-usual

One of the only organisations in Australia covering the industry spectrum end-to-end

We can assist you at every step of your cyber security journey, from Digital Forensics and Incident Response to auditing and beyond

At Content Security, we specialise in Security Assurance Services, Governance, Risk and Compliance, Enterprise Services, as well as Digital Forensics and Incident Response, partnering with Strategic Vendors to deliver the best of breed solutions.

For more information please contact our cybersecurity professionals today.