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Incident Response & Forensics

Incident Response Retainers

Content Security’s Incident Response Retainers guarantee the availability of our Digital Forensics and Incident Response team when emergency strikes.

Access to expert Incident Response, right when you need it

Why choose an Incident Response Retainer?

As the impacts and severity of security breaches increases, early detection and response must be prioritised.  However, a majority of IT security teams are already strained, and some businesses lack in-house security expertise all together. This means a greater risk of attacker dwell time and more severe damages. 

Having a team on standby minimises the duration and impact of a cyber security breach, and eliminates costly delays with a pre-arranged contract. An added benefit is that this further attracts incentives offered by cyber security insurance providers.

Content Security’s Incident Response Retainers go beyond the basics

We act as a seamless extension of your team, helping you avoid extensive costs of training and maintaining in-house incident responders. As a dedicated security organisation, we know that incident response is not a one-size-fits-all. We pride ourselves on going the extra mile and delivering comprehensive, flexible services.

Incident Response Retainers

Experienced Incident Responders on standby for when trouble strikes

A pre-arranged contract means our experts are with you at every step of the way

Harness our Incident Responders’ wealth of skills and experience for faster and more efficient response and containment of a host of cybersecurity incidents, including: 

Business Email Compromise


Theft of Intellectual Property

Internal Compromise

Data breach

Malicious Insiders

Flexible, cost-effective tiers helping you recover faster

Our comprehensive packages address the issue at hand while ensuring protection from future incidents

We work with clients in a collaborative, consultative manner and are able to deliver additional services complementary to the incident response. We can provide penetration testers, security engineers, compliance experts, and security consultants as necessary.

In addition to the pre-negotiated SLAs, each of Content Security’s Incident Response Retainer tiers include:


At each retainer tier, we deliver multiple playbooks tailored to your organisation's profile. This facilitates swift and efficient action during an incident, furthering minimising financial, operational and reputational costs.

Breach Readiness

One of our consultants will work with your team to determine your current ability to detect and respond to incidents/breaches and determine what gaps you have in visibility.

Executive-Level Reports

Our reports contain post-incident recommendations to prevent similar incidents occurring and strategic recommendations to improve your organisation’s security posture.

What if a security incident doesn’t occur during the retainer period?

Getting the most out of your Incident Response Retainer

With Content Security’s flexible tiers, pre-paid days can be put towards two optional services. These services ultimately enhance your overall Incident Response capability and the IR management process:


We will run through table-top (TTX) and/or live-fire exercises (LFX), testing incident detection and response capabilities. This ensures that the Incident Response process will be triggered in a real-world incident as testing allows key players to understand their roles and responsibilities in the IR process. This further improves response actions and minimises the time taken to recovery.

Penetration Test Response

Our consultant will treat a penetration test like a real hack, working with your internal security systems and logs to find out: If you were hacked with these vulnerabilities, would you be alerted? If so, would you be able to stop it? If not, would you have the security systems, logging, and Incident Response capability to effectively respond?

How we support you

Content Security’s Incident Response Retainer packages provide you with:

Greater visibility over your environment

Guidance and certainty when incidents occur

Effective containment of incidents

Protection of data and key business processes

Protection of your organisation’s brand

A swifter return to business-as-usual

Why Content Security?

Our team are seasoned, experienced and business-minded security consultants with an average of 10 years experience across state and local government, health, finance, education, nonprofit organisations and more.

For more information please contact our cybersecurity professionals today.